Redstag Malaysia Platform Terms and Conditions of Use

1Introduction

Welcome to RedStag. These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and RedStag ("Platform", "We", "Company"). This document governs your use of all services, games, and features provided through the RedStag website and mobile app.

By registering an account, making a deposit, or using any part of the RedStag platform, you agree to be bound by all terms stated in this document. If you do not agree with any part of these terms, please discontinue use of the platform immediately.

RedStag operates under a valid licence and is independently audited by the relevant regulatory body. This licence ensures that all platform operations — including games, payments, and member data protection — comply with established international standards.

2Registration Eligibility

To register and use redstag's services, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old or the minimum age required in your jurisdiction of residence, whichever is higher.
• Has full legal capacity to enter into binding agreements.
• Not be a person who has been banned, suspended, or excluded from using RedStag's services for reasons related to these terms or applicable law.
• Not act on behalf of any other person or entity without valid written authorisation from redstag.
• Not be located in any country or region where online gambling is fully prohibited by local law.

RedStag reserves the right to request proof of age and identity at any time. Identity verification (KYC) is mandatory before any first withdrawal can be processed. Documents that may be requested include a national ID, passport, bank statement, or recent utility bill.

3Member Account

Each eligible individual is only permitted to hold one (1) active account at redstag at any one time. Holding more than one account ("multiple accounts") is strictly prohibited and constitutes a serious breach of these terms.

• You are solely responsible for maintaining the confidentiality of your account login details and password.
• All activity that occurs under your account is considered your own, unless you have promptly reported unauthorised access to RedStag.
• You must update your account information should any changes occur to your personal details, particularly your phone number and email address.
• RedStag accounts are non-transferable. You may not sell, transfer, or assign your account to any other party.

For security purposes, RedStag recommends that you enable two-factor authentication (2FA) on your account. This feature is accessible directly from your account settings panel and provides an important additional layer of protection.

4Deposits & Payments

RedStag accepts deposits via multiple supported payment methods, including FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, Boost, Maybank2u, CIMB Clicks, Bitcoin, and USDT. All transactions are processed in Malaysian Ringgit (MYR) except for crypto payments, which are automatically converted.

• The minimum deposit amount is RM10 per transaction.
• No maximum daily deposit limit is set by default, but limits may be enforced based on your account verification level.
• Deposits are typically credited to your account within 1 to 5 minutes after successful payment confirmation by the payment processor.
• RedStag does not charge any processing fees on deposits. However, third-party payment providers may apply their own charges.
• Deposited funds may only be used for betting and gaming purposes on the RedStag platform.

5Fund Withdrawal

RedStag members may request a withdrawal at any time, subject to the following conditions:

• Account verification (KYC) must be fully completed before the first withdrawal is processed.
• The minimum withdrawal amount is RM30 per request.
• Withdrawals to e-wallets and Malaysian bank accounts are typically completed within 5 to 15 minutes upon verification.
• Withdrawals must be made to the same payment method used for the deposit, except in specific situations approved by the RedStag finance team.
• RedStag reserves the right to request additional documents for withdrawals exceeding certain limits as an anti-money laundering measure.

In the rare event that a withdrawal takes longer than the stated timeframe, members are requested to contact the RedStag customer support team via live chat, available 24/7. We will investigate and resolve each case in a timely manner.

6Bonus & Promotions

RedStag offers a variety of bonuses and promotions for new and existing members. Each bonus is subject to specific terms and conditions stated at the time the offer is launched.

• All bonuses are subject to wagering requirements (rollover) as specifically stated for each promotion.
• Bonuses cannot be directly converted to cash before the wagering requirements have been fully met.
• Only one welcome bonus is permitted per new member. Duplicate accounts attempting to claim the welcome bonus multiple times will be terminated.
• RedStag reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice.
• Any attempt to abuse the bonus system, including multi-directional betting (arbitrage) designed to meet rollover requirements without genuine risk, is considered fraudulent and may result in account closure.

7Game Rules

All games available on the RedStag platform — including slot games, live casino, fish shooting, table games, sports betting, and e-sports — are governed by their respective game rules, available in the help section of each game.

• All slot games and table games use Random Number Generator (RNG) that have been certified by a recognised independent testing body to ensure fair and unpredictable outcomes.
• RedStag Live Casino features real dealers operating in a regulated studio environment monitored by live cameras.
• For sports betting, all odds are subject to change until the bet is confirmed. RedStag reserves the right to void any bet accepted at odds that are clearly erroneous due to a technical error.
• Game results displayed on the RedStag platform are final and binding unless there is clear evidence of a technical failure acknowledged by RedStag.

8Member Conduct

RedStag members are expected to conduct themselves in a polite and responsible manner at all times while using the platform. The following actions are strictly prohibited:

• Using automated software, bots, scripts, or any other method to access or interact with the RedStag platform without authorisation.
• Colluding with other members to defraud the platform or manipulate game outcomes.
• Using the platform for money laundering or illegal financing activities.
• Abusing customer support channels with offensive language, threats, or repeated unreasonable demands.
• Uploading or sharing content that is unlawful, obscene, defamatory, or harmful through any feature of the platform.

9Account Suspension & Closure

RedStag reserves the right to suspend or close a member's account at any time for reasonable grounds, including but not limited to:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or platform abuse.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Requests from law enforcement authorities or relevant regulatory bodies.
• Account inactivity for 12 consecutive months without any login activity or transactions.

Members who wish to voluntarily close their account may do so by contacting the RedStag support team. Any valid remaining balance (after deducting any bonus that has not met the rollover requirements) will be refunded within a reasonable timeframe.

10Responsible Gaming

RedStag is fully committed to responsible gaming. We provide a range of self-control tools to help members maintain healthy and controlled gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account panel.
• Loss Limit: Set a maximum allowable loss amount within a specified period.
• Session Limit: Set a maximum duration for each gaming session.
• Self-Exclusion: Block access to your account for a period of 24 hours, one week, one month, or permanently.
• Gaming Break: Take a short break from the platform without fully closing your account.

All self-exclusion or responsible gaming closure requests will be enforced within 24 hours after the request is received. For more information, visit the Responsible Gaming ours.

11Privacy & Data Protection

RedStag collects and processes members' personal data solely for account management, payment processing, legal compliance (AML/KYC), and service improvement purposes. All data is processed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

• Your personal data is protected using 256-bit SSL encryption during transmission and storage.
• RedStag does not sell or rent members' personal data to any third party for marketing purposes.
• You have the right to request access to, correction of, or deletion of your personal data, subject to RedStag's legal obligations.

For complete information on how we collect, use, and protect your data, please refer to RedStag Privacy Policy which forms part of this agreement.

12Liability Limit

To the extent permitted by applicable law, redstag shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this platform, including:

• Service disruptions due to planned or unplanned system maintenance.
• Losses resulting from the failure of the user's internet connection or device.
• Acts or omissions of third-party service providers, including payment processors.
• Errors or delays in transaction processing caused by factors beyond RedStag's control.

13Amendment of Terms and Conditions

RedStag reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any material changes will be communicated to members through the following channels:

• In-app notifications on the RedStag mobile app.
• Notices prominently displayed on the platform's home page.
• Email to the member's registered address for significant changes.

Your continued use of the RedStag platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before the amendment takes effect.

14Applicable Law & Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with the applicable laws under redstag's operating licence. Any disputes arising in connection with these terms or the use of the platform shall first be resolved through redstag's internal dispute resolution process.

Members are encouraged to contact the RedStag support team with any enquiries or complaints before taking any formal action. Our team strives to resolve every complaint within 5 working days upon receipt.

This document is written in Bahasa Malaysia. Should a translated version in another language exist, the Bahasa Malaysia version shall take precedence in the event of any discrepancy in interpretation.