Your privacy is our priority. Learn how redstag collects, uses, and protects your personal information to the highest security standards.
Six core privacy protection principles we practise every day to ensure the security of every member's personal information.
All data transmitted between your device and redstag's servers is protected using 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
All data collection and processing practices at redstag fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary law governing data privacy in the country.
Redstag has never sold, rented, or shared member personal data with third parties for commercial marketing purposes. Your data remains yours — it is not a business asset of ours.
Member personal data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring — with encrypted backups stored at separate locations.
You have the full right to access, correct, or request deletion of your personal data. All requests are processed by the RedStag privacy team within the timeframes prescribed by law.
You can choose the types of communications you wish to receive from RedStag — promotions, security updates, or platform news — and unsubscribe at any time directly from your account settings.
Redstag values the privacy of every member who entrusts their personal information to our platform. This Privacy Policy explains in detail how we collect, store, use, and protect your personal data when you use the redstag website and mobile app.
This document is written in plain language so that every member — regardless of technical background — can understand their rights and how their data is managed. We believe transparency is the cornerstone of trust, and trust is the foundation of our relationship with you.
By registering an account or continuing to use the RedStag platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Redstag collects several categories of personal information to enable the platform to operate securely and comply with legal requirements. The following are the types of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number, passport | KYC verification, fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications, customer support |
| Financial Data | Bank account details, e-wallet, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, OS | Account security, fraud detection |
| Usage Data | Game history, wagering activity, login activity | Service improvement, responsible gaming |
| Communication Data | Live chat support records, emails to our team | Complaint resolution, support improvement |
Every piece of information collected is used for specific and legitimate purposes. redstag uses your personal data to:
Redstag will not use your personal data for any purpose not stated in this policy without first obtaining your consent.
Every data processing activity at redstag is supported by a valid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA). These bases include:
Redstag does not sell or rent your personal data to any party for commercial purposes. However, there are certain situations where we need to share data with trusted parties:
Redstag continuously invests in the latest security infrastructure to ensure your personal data is always protected. Key security measures we implement include:
Redstag retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our data retention guidelines:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.
As a redstag member in Malaysia, you have the following rights under the Personal Data Protection Act 2010:
Request a copy of the personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete data held in our records.
Request the deletion of your personal data when it is no longer required, subject to legal obligations.
Object to the processing of your data for direct marketing purposes or certain legitimate interests.
Receive your data in a structured, machine-readable format for transfer to another platform.
Request that we restrict the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the above rights, please contact the redstag privacy team by email at [email protected]. We will process your request within 21 working days after receiving a complete request.
Redstag uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The types of cookies we use:
In the course of platform operations, some of your personal data may be processed outside Malaysia by our technical service providers. RedStag ensures that all international data transfers are safeguarded by:
Redstag will not transfer your personal data to countries that do not have an adequate level of data protection without appropriate additional safeguards.
The redstag Platform is intended exclusively for individuals aged 18 years and above. RedStag does not intentionally collect personal data from minors.
Redstag reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. When material changes occur, we will:
Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated policy. The "Last Updated" date at the top of this document indicates when the policy was last reviewed.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the redstag Data Protection Officer (DPO) through the following channels:
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your personal data has not been handled in accordance with PDPA 2010. However, we encourage you to contact us first so we can resolve any issues directly and promptly.